Demo document. This policy is sample content for a WooCommerce demonstration store. It is not legal advice and has no legal effect. Replace it with a policy reviewed for your own business before going live.
Last updated: 21 August 2026
The short version
Unopened items can be returned within 7 days of delivery for a full refund. Opened items can only be returned if the product is faulty, damaged or not what you ordered.
What can be returned
- Unopened products with their seal and outer carton intact.
- Any product that arrived damaged, leaking or past its expiry date.
- Any product that is not what you ordered.
- Accessories that are faulty or that stop working within the warranty period.
What cannot be returned
- Opened skincare, haircare or body care, for hygiene reasons, unless faulty.
- Items returned more than 7 days after delivery.
- Products bought as part of a kit, unless the whole kit is returned.
- Free gifts and promotional items.
How to start a return
- Email returns@verdeanaturals.example with your order number and a photograph of the item.
- We will confirm the return and arrange a free reverse pickup within 2 working days.
- Pack the item in its original carton and hand it to our courier.
Refunds
| Original payment | Refund method | Timeline |
|---|---|---|
| Direct Bank Transfer | Back to the same bank account | 5 to 7 working days |
| Cash on Delivery | Bank transfer to details you provide | 7 to 10 working days |
Refunds are issued once the returned item reaches our warehouse and passes a quick check. The original ₹60 delivery charge is refunded only when the return is our fault.
Exchanges
We do not process direct exchanges. Return the original item for a refund and place a new order for the size or variant you want.
Cancellations
You can cancel an order free of charge at any time before it is dispatched, from My Account › Orders or by emailing us. Once a parcel is dispatched it must be handled as a return.